Terms of service

EN: Scope and Parties of the General Terms and Conditions

A) These Terms and Conditions apply to the services available on the Website, the use of the Website, and the purchase of products available through the online store operated on the Website.

B) The parties to the contract are:

  • the Seller identified above, acting as the operator of the Website, the seller of the products offered in the online store, and the provider of the services.

C) The User, being the person visiting the Website or the purchaser ordering products from the online store.

A User may be any natural person or legal entity with legal capacity, or any organization without legal personality, including foreign legal entities, provided that they accept these Terms and Conditions and acknowledge them as binding.

Any contract concluded under these Terms and Conditions by a person lacking legal capacity or having limited legal capacity may only be concluded in accordance with the applicable national legislation.

D) These Terms and Conditions shall enter into force on the date of their publication on the Website and shall remain in force for an indefinite period.

General Information on Distance Contracts Concluded Electronically

A) Before placing an order, the User may learn about the essential characteristics of the products and services available in the online store on the relevant product and service pages of the Website.

B) The language of the contract shall be the language selected by the User during the ordering process in the online store. The contract is concluded and confirmed in the selected language.

The online store is available in multiple languages, including Hungarian, English, German, Slovak, Czech, Romanian, Croatian, Slovenian, Italian, French, Spanish, Portuguese, Polish, Dutch, Swedish, Finnish, Danish, Greek, and Bulgarian.

C) Orders placed through the Website constitute legally binding declarations of intent made by conduct.

D) The Seller shall acknowledge receipt of the order electronically without undue delay. If the acknowledgement is not received by the User within 24 hours, the User shall no longer be bound by their offer.

E) The Seller reserves the right to reject an order or terminate the concluded contract if the ordered product or service becomes unavailable for reasons beyond the Seller's control, cannot be procured, performance becomes impossible, or the order cannot reasonably be fulfilled for any other reason.

In such cases, the Seller shall inform the User without undue delay and shall refund any amount already paid no later than 14 days, using the same payment method as the original transaction unless the parties agree otherwise.

F) The concluded contract shall not be deemed to be a written contract, shall not be registered by the Seller, and shall not be accessible in written form at a later date.

G) The Seller has not adopted any code of conduct; therefore, no such code applies.

H) Before submitting an order, the User will be informed during the individual steps of the ordering process about the current shipping costs, any shipping restrictions, and the available payment methods.

I) These Terms and Conditions and all legally required information are continuously available on the Website and may be downloaded and printed.

The order confirmation is sent electronically and contains the essential details of the order together with information on the availability of the relevant legal documents.

Registration

A) Registration on the Website is free of charge and is not a prerequisite for ordering products. Users may place orders as guests or create a personal user account.

B) To register, the User must click the "Register" button on the Website, complete the registration form, accept these Terms and Conditions, acknowledge the Privacy Policy by selecting the relevant checkbox, and finally click the "Register" button again.

C) For a valid registration, the User must provide accurate personal and contact information. If it is discovered that the registration contains false information, the Seller shall be entitled to delete the registration. In such cases, the Seller shall not be liable for any resulting consequences.

D) The Seller may also delete an otherwise valid registration, without liability, if the User has used the Website in bad faith or has otherwise breached these Terms and Conditions.

E) Deletion of a registration by the Seller for the above reasons shall not affect orders that have already been fulfilled by both parties.

If the registration is deleted for the same reasons before performance has commenced, the Seller may, at its sole discretion, decide whether or not to fulfil the order, provided that the reason for deletion does not prevent performance.

If the Seller decides not to fulfil the order and the User has already made payment, the Seller shall refund the amount paid in full.

F) The User may request deletion of their registration at any time by sending an e-mail to the Seller. The Seller shall complete the deletion no later than 10 calendar days after receiving the request.

G) Registration may also be deleted where required as a result of any data protection request submitted by the User that requires the deletion of personal data processed for registration purposes or prohibits its further processing for that purpose. Further information is available in the Privacy Policy.

H) Deletion of a registration following any of the above requests by the User shall not affect the fulfilment of orders that were validly placed before the registration was deleted.

 

Determination of the Purchase Price

A) The User may view the current prices of products and services on the relevant product and service pages of the online store.

B) The purchase prices displayed for products and services are gross consumer prices. The total amount payable, including all applicable taxes (including the VAT applicable in the respective country), is displayed for each product.

C) The purchase price shall always be payable in the currency indicated with the relevant price.

D) Prices do not include shipping costs.

E) The Seller does not charge any packaging fees.

F) The order confirmation will always state the total gross amount payable together with any additional charges in their entirety.

G) The Seller reserves the right to change the prices of products and services displayed in the online store. Such price changes shall not affect orders that have already been placed.

H) If an incorrect price is displayed in the online store or in the order confirmation—particularly an obviously erroneous price—the Seller shall not be obliged to sell the product or service at that incorrect price.

In such cases, the Seller may offer the product or service at the correct price. If the User does not accept the corrected price, the Seller shall be entitled to cancel the order or withdraw from the contract. In such event, any amount already paid by the User shall be refunded in full.

Ordering Process and Conclusion of the Contract

A) Product Selection

The User may review the essential characteristics of the products on the product pages of the online store.

By clicking the "Add to Cart" button on the desired product page, the User may add the product to a virtual shopping cart.

If the User wishes to order multiple products, additional products may be added to the shopping cart using the same procedure.

Should the User have any questions regarding a product before placing an order, the Seller's Customer Service will be pleased to assist (contact details are available above under the heading "Customer Service").

 

B) Placing and Confirming the Order; Conclusion of the Contract

The User may place an order online through the online store as follows.

Registration is not required to place an order.

After selecting the desired products and adding them to the shopping cart, the User may review the contents of the cart by clicking the "Cart" button located in the header of the Website. The cart icon also displays the number of selected products and their total purchase price.

On the shopping cart page, the User may modify the desired quantity of any selected product or remove a product entirely by clicking the "X" icon.

The User must then click "Continue" and select the preferred shipping method and payment method.

After clicking "Continue", the User must provide their name, e-mail address, telephone number, and billing address.

Correction of Input Errors

Before submitting the order, the User has the following options for identifying and correcting input errors:

  • If mandatory information is missing or obviously incorrect, the ordering process will display a warning message.

  • Registered Users may edit their personal information relating to the current order during checkout. Their permanent registration details may also be updated after logging in by accessing their personal profile via the user account icon.

  • Until the order has been submitted, the contents of the shopping cart and all order details may be reviewed, modified, or deleted at any time by returning to the relevant pages of the ordering process and making the necessary changes.

The User may navigate back using either the browser's Back button or the checkout progress indicator displayed at the top of the ordering pages.

After reviewing the order details and correcting any input errors, the User may validly submit the order by accepting these Terms and Conditions via the relevant checkbox and clicking the "Place Order" button.

Upon receipt of the order, the Seller shall automatically send an order receipt confirmation by e-mail to the e-mail address provided by the User during checkout without undue delay.

The confirmation shall include the total amount payable by the User or, in the case of online payment, the amount already paid.

If the User does not receive this confirmation within 24 hours after submitting the order, the User shall no longer be bound by the offer.

The confirmation shall be deemed received as soon as it becomes accessible to the User, namely when it arrives in the User's e-mail inbox.

The order receipt confirmation described above does not constitute acceptance of the order and does not create a contract for the purchase of the product.

Once the Seller has begun processing the order, and provided that the order is accepted, the Seller shall send a separate e-mail confirming acceptance of the order.

The contract for the purchase of the product is concluded only upon receipt of this acceptance e-mail by the User.

The Seller recommends that the User carefully review both the order receipt confirmation and the order acceptance confirmation.

If either confirmation differs from the contents of the submitted order and the User neither objects to the discrepancy within 24 hours of receiving the confirmation nor makes payment after receiving the confirmation, the contents of the confirmation shall prevail and form the basis of the contract.

If the User notifies the Seller of any discrepancy, the Seller shall examine the notification and, where appropriate, correct the order.

C)

Deletion of the User's registration at the User's request after an order has been placed shall not affect the fulfilment of any orders that were validly submitted before the registration was deleted.

D)

If the User requests the deletion of personal data required for the fulfilment of the order, or objects to the processing of such data for that purpose, and as a result the order can no longer be fulfilled, the Seller shall be entitled to cancel the order or terminate the contract.

In such cases, the Seller shall refund any amount already paid by the User.

 

Subsequent Amendment of an Order

A)

If the User wishes to modify an order that has already been placed or discovers that incorrect information has been provided, the User must notify the Seller as soon as possible using one of the Customer Service contact methods.

Orders may only be amended before processing or fulfilment has commenced. Therefore, the User is required to communicate any requested changes without delay.

B)

If the order is amended, the Seller shall send a new confirmation reflecting the revised order details.

The contract shall then be concluded in accordance with the amended confirmation or, if the original order had already been accepted, shall be amended accordingly.

General Payment Terms

A) General Payment Terms

During the checkout process, the User may choose from the payment methods available in the respective country and region. The available payment options are displayed during the ordering process.

The online store currently offers, among others, the following payment methods:

  • Online payment by bank card and other electronic payment methods via Shopify Payments;

  • Revolut Pay;

  • PayPal (where available);

  • Bank transfer;

  • Cash deposit at a bank branch (where available).

For online payments, the User submits the payment information required for the transaction directly to the selected payment service provider. The Seller neither receives nor stores the payment details; they are processed exclusively by the payment service provider in accordance with its own privacy and security policies.

The availability of individual payment methods may vary depending on the destination country, currency, and selected shipping method.

The Seller reserves the right to modify, expand, or discontinue the available payment methods. The payment options available at the relevant time and in the relevant country will always be displayed during checkout.

B) Online Payment Services

Shopify Payments

Online card payments and other electronic payment methods available in the online store are processed primarily through Shopify Payments.

Payment details entered during checkout are neither accessed nor stored by the Seller. They are processed exclusively by the payment service provider in accordance with the applicable data protection and security requirements.

Revolut Pay

The User may also complete payment using Revolut Pay.

When using this payment method, the User provides the required payment information directly to Revolut, which processes the data in accordance with its own Privacy Policy.

PayPal

The User may also pay the purchase price using PayPal.

When PayPal is selected, the payment transaction is processed entirely within PayPal's system. The Seller neither processes nor stores the User's payment details.

C) Bank Transfer

If payment is made by bank transfer, the bank account details required for payment will be included in the order confirmation.

The order number must always be stated as the payment reference.

The Seller reserves the right to change the bank accounts used to receive payments. The applicable bank account details will always be provided in the order confirmation.

 

D) Cash Deposit at a Bank Branch

Where this payment method is made available by the Seller, the User may choose to pay by making a cash deposit at a bank branch.

The bank account details required for the deposit will be provided in the order confirmation.

Any bank charges associated with making the deposit shall be borne by the User.

 

Disclaimer of Liability

A) The Seller is not legally obliged to conclude a contract. The Seller may freely decide whether to accept or reject the User's order. The Seller shall only be liable for any consequences resulting from the rejection of an order to the extent required by applicable law.

B) The Seller does not warrant that any product or service is suitable for the specific purpose intended by the User. The intended use of each product or service is determined exclusively by its description and instructions. The Seller shall not be liable for any differences resulting from the User's individual circumstances of use.

C) The Seller shall not be liable for any direct or indirect damage resulting from bad-faith use of the Website or from the unavailability of the User's internet service provider.

The Seller shall not be liable for technical failures, including interruptions to electricity supply or computer networks.

As the Internet is an open network that cannot be considered fully secure, the Seller shall not be liable for damages arising from electronic messages or orders being destroyed, delayed, lost, or otherwise affected by errors for reasons beyond the Seller's control.

D) The Seller may terminate an individual User's access to the Website at any time without giving reasons, or discontinue operation of the Website for all Users.

In such cases, the Seller shall fulfil all orders and other requests that have already been validly accepted but shall not be liable for any other consequences arising from such termination.

E) Product and service images displayed on the Website may differ from the actual products and may, in certain cases, serve illustrative purposes only.

The Seller shall not be liable for changes to product descriptions that become necessary for reasons beyond its control, including changes made by manufacturers or suppliers without prior notice.

The colours displayed in product photographs may also vary depending on the display settings of the User's device.

F) The Seller shall not be liable for delays, problems, errors, or any resulting damages caused by incorrect and/or inaccurate information provided by the User during the ordering process.

G) Downloadable content accessible through external links on the Website is outside the Seller's control.

Where requested by the rightful owner, the Seller will remove or modify such links.

The Seller accepts no liability whatsoever for content displayed or downloaded through the use of external links.

H) The information, product descriptions, and references to health, wellness, lifestyle, medicinal herbs, essential oils, or other products published on the Website are provided solely for general informational purposes and do not constitute medical, healthcare, or any other form of professional advice.

The Seller accepts no responsibility for any consequences resulting from the individual use or application of the products or from decisions made in connection with such use.

 

Miscellaneous Provisions

A) The Seller reserves the right, including in relation to Users who visit the Website without placing an order, to enforce and amend the legal protection of the Website's content and the rules governing the use of the Website.

The applicable rules and legal notices are continuously available on the Website in the Legal Notice, these Terms and Conditions, and other informational documents.

B) The contracting parties agree to exercise their rights and fulfil their obligations arising under these Terms and Conditions in good faith, fairly, and in mutual cooperation.

 

Data Processing and Privacy

The detailed rules governing the processing of personal data by the Seller are set out in the Privacy Policy, which is continuously available on the Website.

Amendment of the Terms and Conditions

A) The Seller reserves the right to amend these Terms and Conditions at any time. Any amendments shall enter into force upon their publication on the Website and shall apply to orders placed after their effective date.

B) Each contract concluded through an individual order shall be governed by the version of these Terms and Conditions attached to the final order confirmation that creates the contract.

 

Complaints and Dispute Resolution

A) Complaint Procedure

The User may submit a complaint by post, by e-mail, or through the Seller's Customer Service.

The Seller shall examine the complaint in accordance with the applicable legal requirements and provide a written response.

B) Dispute Resolution in Germany

Consumers residing in Germany are entitled to make use of the consumer protection and alternative dispute resolution bodies available under German law.

C) Other Member States of the European Union

Consumers residing in other Member States of the European Union are entitled to initiate proceedings before the competent consumer protection or alternative dispute resolution bodies in their respective country of residence.

D) Judicial Enforcement

If the parties are unable to resolve their dispute amicably, the User shall be entitled to seek judicial remedies in accordance with the applicable laws.

Consumers shall also enjoy all mandatory consumer protection rights granted under the laws of their country of residence.